TERMS & CONDITIONS
All orders are processed pending
inventory availability and credit card verification.
Orders placed Monday through to Friday before 3pm UK time will begin processing on the same day.
Orders placed after 3pm will be processed the following working day.
Orders placed on Friday after 3pm and through the weekend will be processed on the next working day.
Self-Portrait will contact you if there are any issues with
your order, or if additional identification is needed for credit card
During sale periods we cannot guarantee same day dispatch
for any orders.
Please note that discounts are not eligible on sale items
or in conjunction with any other offer.
Your welcome discount is valid for 48 hours.
We offer free shipping to the USA with all orders sent on
DDP (Delivery Duty Paid) service, so there will be no additional fees to pay when your order arrives at the destination.
Our carrier will deliver your parcel between 9am and 9pm.
A signature may be required on receipt. If you are not around to accept your parcel, the carrier will leave a card informing you how to re-arrange delivery or organise pick-up from the depot.
If the order is placed by 3pm Monday to Thursday, you will
receive your order within 1-2 working days for the USA.
Any orders placed on Friday before 3:30pm will be delivered from the following Monday.
Any orders placed after 3pm on Friday and during the weekend will be delivered from the
Please note we do not process orders on UK Bank Holidays. During sale periods we cannot guarantee same day dispatch for any orders.
A tracking link will be sent once your order reaches the
courier so you can follow it all the way to your front door.
RETURNS & EXCHANGES
We offer free returns on purchases delivered within the
USA. Please reach out to our Customer Service team at firstname.lastname@example.org who will arrange for your package to be collected.
Returns are accepted on most merchandise within 14 days of
receipt, for items that have not been worn, altered or washed, without make-up
marks, and with all tags attached.
Returned items must be unused and sent in their original
condition, from the original delivery country.
We offer exchanges for the same item, in an alternative
size only, subject to availability. Should you wish to select an alternative style, please place a new order on our website and return the existing order for a refund. Please note during busy sale periods we are unable to offer exchanges.
INTERNATIONAL SHIPMENT COSTS AND METHODS
• REST OF WORLD
is estimated within 2-7 working days of order dispatch. Transit times may vary
depending on the destination. A $20 shipping fee applies for orders below $500, while any order above $500 is free. International shipping charges do not include taxes or duties, please contact your local customs office to request details of these charges.
INTERNATIONAL SHIPPING POLICIES
You may be subject to import duties and taxes once a shipment reaches your country. Additional customs clearance charges must be paid by you; Self-Portrait has no control over these charges and cannot predict what they might be.
International orders may be subject to customs clearance
procedures, which may cause delays beyond original delivery estimates. Customs policies vary widely from country to country; contact your local customs office for more information.
When ordering from Self-Portrait you are considered the
"importer of record" and must comply with all laws and regulations of the country in which you are receiving the goods.
If you choose to refuse your shipment, you will be
responsible for any duties, taxes, and/or customs charges that are incurred on
the package, and the cost of returning the package to our warehouse. This amount will be deducted from your merchandise refund.
• INTERNATIONAL RETURNS
Returns from outside of the USA need to be shipped at your
own cost. Original shipping charges are non-refundable. We recommend wrapping the order securely using a tracked service with your local post office. You can return the order without the original box which will lower the costs significantly by reducing the weight of the package. We recommend that you obtain proof of posting or insure the return shipment as you are under a duty to take reasonable care of the goods, and will be liable for damage or loss, until we receive them at our warehouse.
For international returns please mark clearly "BRITISH
RETURN GOODS - CLOTHING" as a description of contents on all paperwork
provided by your chosen carrier. If this indication is not clearly stated,
custom duty charges may be applied and the amount will be deducted from your
merchandise refund. Use your original ORDER NUMBER as reference on your return
shipping label and invoice.
PLEASE SEND YOUR RETURN TO:
Self-Portrait c/o ILG
Unit 15 The Avenue
TW20 9AB (UK)
Purchases made online cannot be accepted for return in-store.
You can cancel an order within the first hour. If the order
status shows “SHIPPED/COMPLETE”, you will need to return the item within 14
days of receiving it.
In case of dispute, we recommend you retain the proof of postage when returning your order.
WHEN WILL MY CREDIT CARD BE REFUNDED?
Once the merchandise has been received, your refund will be
processed within 30 working days. You will be provided with an email notification once your refund has been processed.
Once you have received the confirmation of refund, you will
need to follow up with your card issuer directly for any further information regarding funds being cleared back to the original payment method.
DAMAGED OR DEFECTIVE GOODS
are committed to selling only first-quality fashions and accessories. To that end, we employ several quality checks before an item is shipped. If you have received a damaged or defective item, please notify us by email at email@example.com within 14 days of receiving the order to be eligible for a refund.
After 14 days, we will attempt to repair or obtain a replacement, but we are unable to offer a refund.
We accept payments from all major card providers, and you
can also process payments via PayPal or Klarna.
You must confirm that the credit/debit card being used is
your own, or that you have been specifically authorized by the owner of the
credit/debit card to use it.
All credit/debit cardholders are subject to validation checks
and authorization by the card issuer. If the issuer of your payment card
refuses to authorize payment to Self-Portrait, we will not be liable for any
delay or non-delivery. We reserve the rights to ask for proof of ID if the
payment is suspicious or to cancel/reject any unusual orders.
To help ensure that your shopping experience is safe,
simple, and secure self-portrait-studio.com uses Secure Socket Layer (SSL)
technology. This encrypts and protects the data you send to us over the
If SSL is enabled then you will see a padlock at the top of
your browser and you can click it to find out more information regarding the
SSL digital certificate registration. You will also notice that when you look
at the location (URL) field at the top of the browser you will see it begin
with "HTTPS:" instead of the normal "HTTP:". This means
that you are in a secure mode.
UK 166 6986 48
Company Registration number: 08537264
Address: Self-Portrait Limited,
Harella House, 90-98 Goswell Road, London EC1V 7DF