While we hope you’ll always love your order, if your items might not be what you were after we ask that your returns are on their way back to us in the original condition with all tags attached within 14 days of delivery.
1. Please fill in the returns form enclosed in your order.
2. Peel off the pre-paid returns label and stick it on your package.
3. Post the package and retain your proof of postage.
We recommend that you obtain proof of posting or insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage or loss until we receive them at our warehouse.
*You may return the order without the original box if you wish.
Returns may take a few days to reach us. We always try to deal with returns as soon as they arrive. However, during sales periods, please allow up to 28 days for your package to be processed.
WE ACCEPT RETURNS WITHIN 14 DAYS OF DELIVERY, FOR ITEMS IN THEIR ORIGINAL CONDITION THAT HAVE NOT BEEN WORN, ALTERED, OR WASHED, WITHOUT MAKE-UP MARKS AND WITH ALL TAGS ATTACHED.
WHERE PROVIDED, BELTS AND ANY PACKAGING SUCH AS DUST BAGS MUST ALSO BE RETURNED.
Please allow 5 working days from the date of receipt for returns to be inspected and processed.
Refunds will be issued on the cost at purchase price, excluding original shipping charges, back to the original method of payment. You will receive an email notification once your refund has been processed.
In the interests of both health and hygiene, please ensure all swimwear is tried on over your own underwear. Swimwear returns will not be accepted if hygiene stickers have been removed.
We reserve the right to refuse returns if these conditions are not met.
Please make sure to return handbags with tags still attached and all original packaging, including the dust bag and box.
We are happy to cancel any orders before they are processed by our warehouse, however we cannot guarantee any changes or cancellations due to the volume of orders being received.
We are happy to offer exchanges for the same item, in an alternative size.
Full instructions are provided on the returns sheet, included with your order. Should you wish to receive a different style, please place a new order on our website and return the existing order for a refund.
Original shipping charges are non-refundable.
Please note during busy sale periods we are unable to offer exchanges.
RETURN TO STORE
Purchases made online cannot be accepted for return in-store.